L1 Extended Award in Passport to Enterprise & Employment
Overview
This programme could lead directly to employment or enable you to gain skills for future employment.
This programme is aimed at Waltham Forest residents who are currently unemployed or have been made redundant and are seeking to update their skill set to find employment.
It is ideal course if you wish to find a customer service role and wish to gain an understanding of customer service policies and procedures and the communication skills required to effectively deal with different types of customers.
You can gain a qualification in Customer Service L2
You will learn the following:
Principles of Customer Service
• Describe how to deliver good customer service to different types of customers
• Describe organisational customer service policies and procedures
• Explain the benefits to an organisation of having a good reputation
• Describe the qualities and attributes required in the customer service role
• Explain the importance of responding effectively to customers' needs, expectations and complaints
• Explain the importance of different methods of communication used to deal with different types of customers.
Assessment
This is an exam-based course. You will sit a written assessment for 1.5hrs at the end of the course.
Before joining the course, you will need to complete a short assessment to make sure this course is suitable for you.
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