This is a high-quality training programme, which has been created to be flexible and adaptable and provide tailored support, so you stand the best possible chance of securing employment within the current labour market.
Overview
Duration: 1 day per week for 11 weeks
Date and time: Friday 17 January 2025 to Friday 4 April 2025 - 10am to 3:30pm
In this course you will gain the skills required to deliver efficient and reliable customer service. You will get an understanding of the importance of an organisations customer service policies and procedures. You will learn how to communicate effectively with different types of customers.
What you'll learn
To successfully achieve this level, you will need to complete the unit: The Principles of Customer Service.
There are six learning outcomes and at the end of this unit you will be able to:
• Describe how to deliver good customer service to different types of customers
• Describe organisational customer service policies and procedures
• Explain the benefits to an organisation of having a good reputation
• Describe the qualities and attributes required in the customer service role
• Explain the importance of responding effectively to customers' needs, expectations and complaints
• Explain the importance of different methods of communication used to deal with different types of customers.
Entry requirements
Before joining the course, you will need to complete a short assessment to make sure this course is suitable for you. Please contact us on 0208 496 2974 to book an appointment.
How you'll be assessed
This is an exam-based course. You will sit a written assessment for 1.5hrs at the end of the course.
Paying for the course
If you’re on a low wage or receiving certain benefits you may qualify for a 100% or 70% concession. Speak to frontline staff to find out if you are eligible.
What you can do next
Customer service skills are in demand and can help you find work in almost any industry or job role - from a call centre to a hair salon to a bank.
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